Privacy Policy

PRIVACY POLICY

(GDPR)

Last updated: January 18, 2025

The purpose of this Privacy Policy (the “Privacy Policy”) is to formalize our commitment to protecting the privacy of users of the website https://www.sistersofafrika.com (the “Site”), operated by Sisters Of Afrika.

The Website’s Privacy Policy and Terms and Conditions of Sale constitute a single contractual agreement. All capitalized terms not defined in this Privacy Policy are defined in the Terms and Conditions of Sale.

In connection with the operation of our Website, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the terms set forth below.

Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communications regarding those Services exclusively in strict compliance with the GDPR.

We collect only personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide personal data considered “sensitive,” such as your racial or ethnic origin, or your political, philosophical, or religious views.

By registering on the Site, you authorize us to process your personal data in accordance with the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please refrain from using the Site and the Services.

1. In what circumstances do we collect your personal data, and what data is collected?

We may collect and store your personal data in the following cases:

  • Navigating the Site;
  • Creating an account, paying online, placing an order, subscribing to a newsletter.
  • Initial Contact (Customer Service).

We use your personal data to enable the implementation and management of the Site’s Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations.

If you chose to receive emails and messages from us when you created your Account, you will receive emails and alphanumeric messages about our products and promotions. We will use the personal data you provided during registration for this purpose. You can unsubscribe from these messages at any time.

1.1 Navigating the Site

Login Data.Each timeyou log in to our Site, we collect personal data such as your IP address and your computer’s MAC address, the date and time of your login, and information about the browser you are using.

Browsing data.Wealso collect information that identifies how you access the Site, which pages you view, and how long you stay on each page. In this context, we may use cookies.

1.2 Creating an Account

Access to some of our Services may require you to create an Account first. In this case, you will be asked to provide certain personal information when creating your Account, including your first and last names, your mailing address, your email address, and your phone number.

1.3 Payment

Some of the available Services may require payment. To this end, you agree that we may use third-party service providers who may collect personal data in order to ensure the proper functioning of payment processing services for credit cards or other payment methods and, where applicable, the delivery of products or services.

To complete your purchase, you must provide your billing information as well as your payment information, including your credit card number, expiration date, security code, and the cardholder's name if paying by credit card.

You may also be asked to provide the name of your mobile carrier, your cell phone model, and a valid cell phone number so that we can send you purchase instructions directly to your cell phone.

We retain details of your payments as well as details of the purchases you make. Transaction details are stored either in our systems or with a third-party service provider. This data is retained for internal purposes, including accounting, compliance, and legal purposes, in accordance with Section 5 of this Privacy Policy.

1.4 Subscribe to Our Newsletter

When you create your Account, you can give your prior consent to receive our newsletters regarding news, new products, services, and promotions in connection with the Services.

You can also directly opt in to receive our newsletters by entering your email address in the fields provided for that purpose on the Site.

In any case, you have the right to withdraw your consent to receive such newsletters at any time and at no cost.

1.5 Contacts

In order to respond to any requests you may submit to our Customer Service department and to verify your personal information, we may use your last name, first name, email address, and phone number.

2. How do we protect your personal data?

We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data in order to prevent it from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the risks and their likelihood.

However, please note that since no security measure is foolproof, we cannot guarantee the absolute security of your personal data.

In addition, you are responsible for keeping the password that allows you to access your Account confidential. Do not share this information with anyone. If you share your computer, be sure to log out before exiting a Service.

3. Under what circumstances do we share your personal data?

3.1 Sharing Your Personal Data with Third-Party Companies

When you browse the Site, your personal data may be shared with third-party service providers. These third parties provide services on our behalf and in our name to ensure the proper functioning of credit card payments and other Services.

Personal data may be transferred to countries outside the European Union for the purpose of fulfilling your order.

In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or one that does not provide a level of protection deemed adequate by the European Commission have been subject to cross-border data flow agreements that comply with the standard contractual clauses established by the European Commission.

Other transfers of personal data may be made to the United States and are governed by the EU–U.S. Privacy Shield: click here for more information.

Unless a third party asks you to accept its own Privacy Policy and Terms of Use, third-party companies that have received your personal data have agreed to process your personal data solely for the purpose of providing our Services.

We will never share your personal data with third-party companies for marketing and/or commercial purposes without first obtaining your consent.

3.2 Sharing Information with the Authorities

We may be required to disclose your personal data to administrative or judicial authorities when such disclosure is necessary to identify, apprehend, or prosecute any individual who may infringe upon our rights, those of any other user, or those of a third party. Finally, we may be legally required to disclose your personal data, in which case we cannot object to such disclosure.

4. How long do we retain your personal data?

We will retain your personal data for a period of 5 years. This period allows us time to process your order and handle requests for returns or refunds beyond the statutory warranty period.

The legal basis for the processing is the user’s consent or the performance of the sales contract.

5. Cookies: How Do We Use Them?

5.1 What is a cookie?

A cookie is a text file that may be stored on a device when a user accesses an online service using a web browser. Among other things, a cookie allows its issuer, during its validity period, to recognize the device in question each time that device accesses digital content containing cookies from the same issuer.

In any case, cookies placed on your browser device with your consent are deleted 13 months after they are placed on your device.

5.2 What are the cookies used on our Site for?

The cookies we use allow us to:

  • To compile statistics and track traffic and usage patterns for the various components of our Site (sections and content visited, navigation paths), enabling us to improve the Site’s appeal and usability and, where applicable, our products and services;
  • To adapt the layout of our Site to your device’s display preferences (language, screen resolution, operating system, etc.) when you visit our Site, based on the hardware and viewing or reading software installed on your device;
  • To store information related to a form you have filled out on our Site (registration or account login) or to products, services, or information you have selected on our Site (subscribed-to services, shopping cart contents, etc.);
  • To allow you to access restricted and personal areas of our Site, such as your Account, using login credentials or information you may have previously provided to us, and to implement security measures—for example, when you are asked to log in again to access content or a service after a certain period of time.

When you browse the Site, social media cookies may be generated, particularly through share buttons that collect personal data.

When you first visit the Site, a cookie banner will appear on the home page. A clickable link allows you to learn more about the purpose and functioning of cookies and directs you to this Privacy Policy. By continuing to browse another page of the Site or selecting an element on the Site (such as an image, text, link, etc.), you consent to the placement of the cookies described herein on your computer.

5.3 How can you control the cookies that are used?

You can configure your browser at any time to allow cookies to be stored on your device or to block them (either automatically or based on the issuer). You can also configure your browser so that you are prompted to accept or reject cookies on a case-by-case basis before a cookie is stored on your device.

Please note:Anychanges to your settings may affect your Internet browsing experience and your ability to access certain services that require the use of cookies. We assume no liability for any consequences resulting from the impaired functioning of our services due to our inability to store or access the cookies necessary for their operation—which you may have refused or deleted. This would be the case if you attempted to access our content or services that require you to log in. It would also be the case if we (or our service providers) were unable to recognize, for technical compatibility purposes, the type of browser used by your device, its language and display settings, or the country from which your device appears to be connected to the Internet.

5.4 How do you configure your web browser?

Each browser has different settings for managing cookies and your preferences. These settings are described in your browser’s Help menu, which will explain how to adjust your cookie preferences. Below you will find information about the most common browsers.

  • Internet Explorer / Edge
    • In Internet Explorer, click the Tools button, and then click Internet Options. On the General tab, under Browsing History, click Settings. Click the View Files button.
  • Firefox
    • Go to the Tools tab in your browser, then select the Options menu
    • In the window that appears, select "Privacy" and click "View Cookies"
  • Safari
    • Access Settings through the browser menu (Safari > Preferences)
    • Click on "Privacy."
  • Google Chrome
    • Access Settings by clicking the button to the right of the URL bar or through the browser menu (Chrome > Preferences).
    • Select Advanced Settings
    • Click on "Content Settings," then click on "Cookies."

For more information about cookies, please visit the CNIL website.

6. What are your rights?

You are the only ones who have provided us with the data we hold through the Site. You have rights regarding your personal data. In accordance with data protection regulations, specifically Articles 15 through 22 of the GDPR, and after verifying your identity, you have the right to request access to your personal data, as well as its correction or deletion.

In addition, within the limits set by law, you also have the right to object to the processing of your data, to restrict such processing, to decide what will happen to your data after your death, to withdraw your consent at any time, and to request the portability of the personal data you have provided.

You may contact our Data Protection Officer to exercise your rights at the following email address: soa@sistersofafrika.com or at the following mailing address: 5 Impasse des Cognassiers, 31450 Toulouse.

7. Can we change the Privacy Policy?

We reserve the right to modify the Privacy Policy at any time. We therefore recommend that you review it regularly. In the event of any changes, we will post those changes on this page and in other locations we deem appropriate, depending on the nature and significance of the changes made.

Your continued use of the Site following any changes constitutes your acceptance of those changes. If you do not agree with certain material changes to this Privacy Policy, you must stop using the Site.

We would like to remind you that you can contact the CNIL directly through its website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.