Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: soa@sistersofafrika.com or via WhatsApp at +33664130562. Please note that returns must be sent to the following address:

Sisters Of Afrika, Impasse des Cognassiers, 31450 Toulouse.

Damage and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as made-to-order products (including special orders or personalized items). Please feel free to contact us with any questions or concerns regarding a specific item.
We do not accept returns of sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-Day Cooling-Off Period in the European Union
Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition as when you received it—unworn and unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 3 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at soa@sistersofafrika.com.

Satisfaction Guaranteed or Your Money Back: Return Policy**

You have 14 days from the date of receipt of the product to exercise your right to return it. The item must remain intact and in its original packaging. It must not have been worn or washed. After we receive and inspect the item(s), we will process an exchange or refund within 3 days, depending on the payment method used when you placed your order. You are responsible for the return shipping costs.

If the item is defective:

You have 14 days to return the defective item to us in its original packaging. It must not have been worn or washed. After we receive and inspect the defective item(s), we will process an exchange or refund within 3 days, depending on the payment method used when you placed your order.

You are responsible for the return shipping costs, even if shipping was free at the time of your order.

P.S.: Even though the items are shipped from Dakar, Senegal, we make returns easy by allowing you to send them back to Sisters Of Afrika France, so that customers living in Europe and North America don't have to pay additional fees.

To do so, please send us an email at soa@sistersofafrika.com or contact our customer service team by calling or sending a WhatsApp message to +33664130562, and we will provide you with instructions and the return shipping address.